US Fulfillment Begins Today! International Questions Answered
18 days ago
– Tue, Sep 15, 2026 at 06:18:37 AM
Hello CavernCritters,
We hope you enjoyed the summer and are getting ready for fall!
We are going to make this update as quick as possible because we've got a lot of packages to ship out!
US Shipment Arrived
The second batch of US goods has arrived and will start shipping out IMMEDIATELY! We apologize that took so long but we are excited to start getting everyone else in the US their copy of Vine!
We started packing up the first batches of goods yesterday and will have them picked up from our fulfilment center throughout the week. It won't be long for you now!
If you have been following along with the updates and comments, you will see that we experienced some product damage through our international channels. The damage rate was higher than normal due to inadequate packaging and mishandling by the carriers.
We have more details in the next section directed towards our international backers but for US backers, please note that we are shipping items out from our internal fulfillment center and will be shipping these games out in boxes, not bubble mailers.
While damages are inevitable, we do not expect a widespread issue like we saw with the international orders. They will be safely transported in proper packaging. If you do happen to receive your item damaged, you can fill out the US damage report and we will quickly resolve this issue.
International Damage Report
We are working with our fulfillment partner about the damages that were caused by the bubble mailers and the mishandling of the packages. Some of this was outside the shipper's control because even some boxes looked like they were completely destroyed in transit but the majority of the damages were due to inadequate packaging that they switched on us without our consent in order to try to cut costs.
While some damage is inevitable with shipping packages, the damage rates were much higher than they should be. We are negotiating with this fulfillment partner but they are now claiming other problems to try to get out of their responsibility to reship these items due to their negligence.
While we continue negotiations with this company, we will hold off disclosing any further details but please note that we are doing everything we can to make this right. It may take some time to negotiate a settlement for this claim but we are determined to provide you with a solution, even if we are sending replacement boxes and components for what was damaged at our expense.
Thank You!
We want to thank you all again for trusting us with this project and the ability to be able to make a fun new tabletop experience for you and your loved ones to enjoy.
We hope Vine gets brought to your table often and that it is approachable for gamers at all levels. We are going to get as many of these orders shipped out this week as we possibly can.
Talk soon!
International Shipping Damages/Missing Components
about 1 month ago
– Wed, Aug 26, 2026 at 02:47:35 PM
Hello Cavern Critters,
We wanted to share a quick but important fulfillment update.
We've heard from a number of you, particularly our international backers, about orders arriving with damaged boxes. We've also received a report of games arriving with a missing component. (seems isolated)
First and most importantly: we will make this right.
The quality of your experience with Vine is incredibly important to us. We want you to receive the game you backed, in the condition you expected, with everything that is supposed to be inside the box.
📦 Damaged or Missing Something?
To make reporting fulfillment issues as simple and streamlined as possible, we've created a form where you can submit information about your order:
Vine Fulfillment Issue Form
If your copy of Vine arrived damaged or is missing a component, please use the form above to let us know what happened. This will help us keep everything organized and make sure no one gets lost in the shuffle as we work through these issues.
If you've already emailed us at [email protected] about your damaged or incomplete order, you do not need to fill out the form. We already have your information and are working on a plan to rectify those issues.
We're very sorry for the inconvenience and disappointment this may have added to receiving your game.
We want you to love Vine. We want you to play it, share it, and proudly display it on your shelf, not hide it in the back because the box was smashed on its journey to you.
We appreciate everyone who has reached out and given us the opportunity to make things right.
U.S. Fulfillment
For our U.S. backers, your games are currently still on their way across the country to our warehouse!
We're ready on our end to start packaging orders and getting them out the door as soon as that inventory arrives. Don't worry, we will ship these out in adequate packaging. We'll have more to share as the remaining U.S. fulfillment gets underway.
🌱 Games You Love to Play and Display
We're keeping this update short because we know your time is important, but we felt this was something we needed to address directly.
Every one of you helped make Vine possible, and we want to make sure each of you receives the experience we're trying to create with every game here at CavernWire: Games you love to play and display.
Thank you again for your patience, your understanding, and for giving us the opportunity to fix the issues that have come up.
More from us soon.
Best Regards,
The Vine Team at CavernWire Games
Fulfilment Begins!
about 1 month ago
– Fri, Aug 21, 2026 at 02:24:24 PM
Hello Cavern Critters,
We're reaching the finish line! Vine fulfillment is well underway, and for many of you, your games are already traveling across the world or even sitting on your tables.
We've got some exciting progress to share on international fulfillment, U.S. fulfillment, our local pickup event, and, finally, a name for our furry little friend.
🌎 International Fulfillment
International fulfillment is officially 95+ % shipped!
Orders have been sent out, and our international fulfillment partner has provided tracking information. For many of you, that means your copy of Vine is fully on its way to you right now!
We do still have a handful of late surveys that we're getting over to our fulfillment partner. There are also several international backers who went all-in and added some of our other CavernWire titles to their pledges. Those orders need to be fulfilled alongside our domestic U.S. orders, since we weren't able to package those additional games with the rest of the international Vine shipments.
But outside of those few exceptions, international Vine fulfillment is nearly complete!
🇺🇸 U.S. Fulfillment
We've officially concluded our test fulfillment for U.S. orders!
Before thousands of games start heading out the door, we wanted to make absolutely sure that all of the different Vine SKUs imported correctly into our shipping system, that our box sizes worked as expected, and that every possible combination of products could be packed and shipped correctly.
Some of you happened to have the right combination of items for our test shipments and have already received your orders. Yay!
We tried to select these orders as randomly as possible so we weren't showing any favoritism. For the record, some people on the Vine team don't even have their copies yet.
Our test also helped us catch one unexpected issue. The process for notifying backers when we mark an order as fulfilled is a bit more manual than we remembered. That's why a few of you may have received an email saying your order was on its way... after it had already arrived.
Trying to catch issues early is why we test.
Even better, we've now received confirmation that all of our remaining inventory has officially transferred to U.S. soil and cleared customs! It has been loaded onto a train and is making its way toward our US fulfillment center now.
We'll keep you posted when it arrives, but it should be very soon. Once it does, our turnaround will be quick. We've already worked through the growing pains of importing, testing, packing, and shipping the huge number of SKU combinations available for Vine.
We're ready.
📍 Local Pickup
Our test fulfillment left us with enough inventory on hand to host our local pickup event for those who call Northeast Ohio home or were passing through.
We ran a few games of Vine, shared plenty of laughs, signed copies, and even got to meet our very first Vine backer!
Getting to hand Vine directly to some of the people who helped make it possible was a pretty special way to start seeing this project finally make its way into the world.
🦝 Raccoon Results
After some incredibly close calls in our first rounds of voting, the results are finally in.
We would like to officially introduce...
Pip!
Our furry little raccoon friend officially has a name.
We love Pip so much that we're pretty sure this won't be the last time you see this furry little face. Keep your eyes peeled. You never know where Pip might pop up next!
🌱 The Finish Line
We're reaching the finish line, and we couldn't be happier with the results.
Vine has grown into something incredibly special, and while this campaign may be wrapping up soon, Vine will continue to grow long after fulfillment is complete.
We wanted to take another moment to thank all of you for your patience, excitement, and continued support throughout this entire process.
A little seed of an idea has become a real game that's now traveling to tables around the world, and none of that would have been possible without all of you.
Thank you for believing in us, supporting CavernWire, and helping Vine grow.
Best Regards,
The Vine Team at CavernWire Games
A Garden Update & The Road to Your Door 🌱
about 2 months ago
– Tue, Aug 04, 2026 at 08:27:36 AM
Hello CavernCritters!
Before we jump into discussing fulfillment, we wanted to take a moment to share a little bit of life from the Powell garden.
One of the things that inspired Vine was the joy of growing something together, and this summer we've been living that every day in our own backyard. Our garden has become a family project, with all four kids helping plant, water, weed, harvest, and of course... occasionally snack on vegetables before they ever make it inside.
This year we invested a lot into building out the infrastructure of our garden. While we've learned our soil isn't quite as nutrient-rich as we'd hoped (everything is growing a little slower than expected), it's been incredibly rewarding watching everything come to life nonetheless.
Our bean teepee is flourishing, the pumpkins are taking off, peppers and peas have been making their way to the dinner table, the tomatoes are ripe and plentiful, and we're even getting a second round of strawberries.
Gardening has reminded us that growing something worthwhile always takes patience. You prepare the soil, put in the work, adapt when things don't go according to plan, and keep moving forward. In many ways, this Kickstarter has felt remarkably similar. There has been plenty of excitement, a few unexpected setbacks, and a lot of growth along the way—but we're finally reaching the harvest.
Now, onto fulfillment.
🗽 United States Backers
The good news is that fulfillment officially begins this week!
Our fulfillment partner will begin with a small wave of orders, and those backers should begin receiving tracking numbers this week. This initial batch allows us to verify that everything is flowing smoothly before moving into full-scale fulfillment.
The remainder of U.S. orders are expected to begin shipping approximately 2–3 weeks later as inventory arrives at our fulfillment center and processing ramps up.
Before we get into the details, however, we wanted to address something many of you have been discussing: U.S. shipping costs.
First and foremost, we completely understand the frustration. We're frustrated by these costs as well.
When we originally estimated shipping during the campaign, we fully intended to fulfill these orders ourselves, as we've done with many of our previous projects. Unfortunately, the project ultimately reached fulfillment much later than we originally anticipated, and by that point our original fulfillment plan was no longer the right fit.
Rather than risk introducing additional delays while restructuring our operations, we made the difficult decision to partner with a third-party logistics company (3PL) to fulfill Vine.
This isn't how we normally operate. We strongly prefer fulfilling our own projects because it gives us greater control over the process while keeping costs lower whenever possible. In this case, however, partnering with an experienced fulfillment company was the best way to get games into your hands without delaying the project even further.
That decision unfortunately came with higher fulfillment costs than we originally anticipated.
We never want our backers to bear unexpected costs resulting from circumstances outside their control. Once fulfillment is complete and we've had an opportunity to review the project's final costs, we'll explore whether there's a meaningful way we can help offset some of these unexpected expenses. We can't make any promises today, but we wanted you to know we're actively looking into it.
Over the past several years, you've placed an incredible amount of trust in us, and we don't take that lightly. While we can't undo every challenge this project has faced, we want to continue earning that trust by being transparent, taking responsibility where we can, and doing everything possible to make this project right.
Please keep in mind that this issue is isolated to U.S. backers. If you're located outside the United States, please see the section below.
Thank you for your understanding, your patience, and your grace as we navigate this season of growth.
🌍 International Backers
For our international backers, we have some good news.
Your fulfillment is proceeding through the fulfillment network we originally planned to use, so shipping costs should remain consistent with what was originally expected. While the overall timeline has certainly been delayed, the shipping process itself has not encountered the same challenges as our U.S. fulfillment.
International orders are also expected to begin shipping over the next couple of weeks.
If, however, you notice anything that doesn't seem right—particularly if your shipping charges appear different than expected—please reach out to us directly at [email protected].
We'll gladly review your pledge individually to make sure everything is correct. We don't currently anticipate widespread issues with international shipping, so if something appears off, we'd much rather investigate it than have you worry about it.
🎲 Gen Con
We just returned from an incredible week at Gen Con!
Between running events, meeting so many of you in person, and introducing hundreds of players to Vine, it was an unforgettable convention. We even managed to survive a tornado lockdown, a flooded convention center, and the outdoor block party tents being completely destroyed by severe weather. It certainly wasn't a boring week!
The response to both Vine Standard and Pumpkins & Beetles was overwhelmingly positive, and seeing so many people genuinely enjoy the game was an incredibly encouraging reminder of why we've worked so hard to bring this project to life.
We also wanted to address something we know some backers may have wondered about.
Months ago, we committed to hosting official Gen Con events where attendees could purchase tickets that included a copy of Vine. At the time those commitments were made, we fully expected backer fulfillment to be well underway before Gen Con arrived. Unfortunately, production delays caused those timelines to overlap.
To honor those existing commitments, a limited number of copies were provided exclusively for the event space. We did not sell Vine in the main exhibit hall, and we intentionally limited availability to only what was necessary to run our event space.
We completely understand why seeing copies at Gen Con before receiving yours could be frustrating, and we sincerely appreciate your understanding as we honored commitments that had been made long before these delays occurred. All other retail orders and sales will be fulfilled after we have sent all of the Kickstarter rewards.
We'll share much more about Gen Con once we've had a chance to recover and debrief, but we wanted you to know just how excited people were to experience Vine for the very first time.
🎉 Local Pickup
As fulfillment gets underway, we'd love to celebrate this milestone with those of you who are nearby!
Join us for our Local Vine Pickup Event at Great Oaks Tavern in Wadsworth on August 18 beginning at 6:00 PM, where your copy of Vine will be ready and waiting for pickup.
If you're able to stick around afterward, we'd love for you to join us for a game night featuring Vine, along with great food, great company, and an evening celebrating the incredible journey that brought us here.
❤️ Thank You
Every Kickstarter project teaches us something, and this one has certainly taught us a lot.
While this journey hasn't unfolded exactly as we originally envisioned, we're incredibly grateful for your patience, your encouragement, and your belief in what we're building here at The Cavern.
Whether you've been with us since our very first campaign or Vine is your introduction to our family, thank you for trusting us with your support. It truly means more than we can express.
We're incredibly excited to finally get Vine into your hands.
As fulfillment continues, we'll send another update letting everyone know when tracking numbers are live in BackerKit and what to expect next.
Until then, thank you for helping us continue growing this little garden together.
We can't wait to start seeing photos of your vines, your tables, and your very first games of Vine making their way into homes around the world.
— Bobby & The Cavern Team 🌱
Fulfilment Imminent, final notice before shipment!
3 months ago
– Wed, Jul 01, 2026 at 08:32:10 AM
Hello Cavern Critters,
We're getting closer to the finish line, and we've got a few important updates to help make fulfillment go as smoothly as possible.
📦 BackerKit Shipping Update
We've officially updated shipping pricing in BackerKit, and the new rates are now live for everyone who has completed their pledge.
At this point, the biggest thing we need from everyone is to log into your BackerKit pledge manager and confirm your shipping address. Even if you don't think anything has changed, please take a moment to double check your information before fulfillment begins.
For those of you in Northeast Ohio, we're also happy to offer local pickup. Please email us, at [email protected] and we can assign you properly. This local pickup will be available at Great Oaks Tavern in Wadsworth Ohio.
We hope to click go, and then export by the end of the week, so we can start fulfilling orders in a few weeks.
One important note: we will not be offering pickups at conventions. As much as we'd love to, the logistics of tracking convention pickups alongside fulfillment quickly become unmanageable. Local pickups will be coordinated separately once fulfillment begins.
🚚 Production Progress Update
We're thrilled to say that fulfillment is just around the corner.
Many of the alternate components are already completed and in hand, including the enamel pins and playmat bags. Several other components are already on their way to our fulfillment partners, and final production is coming together quickly.
Every week brings us one step closer to getting Vine into your hands, and we couldn't be more excited.
🦝Raccoon Character Name Update
So, we thought we were going to get to announce the name of the raccoon from our previous poll in this update, but it turns out that all of your names were too good. Literally 1 vote separated the top 5 responses, which were all way ahead of the rest. We're doing a finale vote with only our top 5 submissions, because we got so many votes in the last poll.
Click here to cast your VOTE
🎲 Conventions
We had an incredible time showing off many of the final production components at Origins, and we'll be bringing them with us again to Gen Con.
This year you'll find us in the stadium as part of Bear Left HQ, where we'll be running Vine events and showcasing all of our newest storage solutions from CavernHold.
There are still a limited number of seats available for our Vine events. Some are simply free events, while others include a copy of Vine, or even Vine and the Pumpkins & Beetles expansion as part of your ticket.
If you backed only the base game and have been curious about the expansion, this is a great opportunity to try it. And if you're already getting everything, we'd still love for you to stop by, play a game, and say hello.
🌱 Thank You
Vine will continue to grow, but this little seed of an idea is finally entering its harvest season, and that simply wouldn't have been possible without all of you.
We know we missed our original timeline, and we're incredibly grateful for your patience and understanding throughout the process. Seeing the final production pieces come together has only reinforced that taking the extra time was the right decision. We truly believe you're going to be delighted with the final product.
Thank you for believing in us, supporting CavernWire, and helping Vine grow into something special.
Best Regards,
The Vine Team at CavernWire Games
